Connectivity

Wi-Fi Router Compatibility with Sensi Thermostat


Sensi thermostats use Wi-Fi routers to connect to the internet. Certain router models are not compatible with Sensi thermostats, 1F86U-42WF and UP500W which require IEEE Power Save Polling (PSP). Please see list below to find out if your router is compatible with your Sensi thermostat.

If you aren’t sure which model you have, check out this article first. It will help you find your Sensi model number and Wi-Fi radio information.


1F95U-42 series, ST75 series, NH-2WIFI, OH-2WIFI

Routers or Access Points listed here were found incompatible with exceptions noted at time of testing.  Newer firmware releases for listed hardware may resolve incompatibility.  Consult with the hardware manufacturer for further assistance.

Manufacturer

Model

Notes

Cisco

DPC3939

No known fixes at this time

Cisco (Technicolor)

DPC3941 series

No known fixes at this time

Comcast Xfinity (Technicolor)

CGM4140COM

No known fixes at this time


1F87U-42 series, ST55 series, NH-AWIFI, OH-AWIFI

Routers or Access Points listed here were found incompatible with exceptions noted at time of testing.  Newer firmware releases for listed hardware may resolve incompatibility.  Consult with the hardware manufacturer for further assistance.

Manufacturer

Model

Notes

Cisco

DPC3939

No known fixes at this time

Cisco (Technicolor)

DPC3941 series

No known fixes at this time

Comcast Xfinity (Technicolor)

CGM4140COM

No known fixes at this time


1F86U-42WF (Murata Radio), UP500W (Murata Radio) 

Routers or Access Points listed here were found incompatible with exceptions noted at time of testing.  Newer firmware releases for listed hardware may resolve incompatibility.  Consult with the hardware manufacturer for further assistance.

Manufacturer

Model

Notes

Actiontec

MI424WR

Per Manufacturer representative 

- Hardware Rev E and Rev I support Legacy PSP 

and should be compatible.  Other hardware revisions 

may not compatible

ARRIS 

DG1670A

No known fixes at this time

ARRIS

TG1682G

No known fixes at this time 

Cisco

DPC3939

No known fixes at this time

Comcast Xfinity (Technicolor)CGM4140COMNo known fixes at this time
D-LinkDAP-1525No known fixes at this time

Mikrotik

Routerboard RB2011U series

Download firmware version 6.42.6 or later to be compatible

Technicolor

DPC3941T  No known fixes at this time.

TRENDnet

TEW-431BRP

No known fixes at this time


1F86U-42WF (Qualcomm Radio), UP500W (Qualcomm Radio) 

Routers or Access Points listed here were found incompatible with exceptions noted at time of testing.  Newer firmware releases for listed hardware may resolve incompatibility.  Consult with the hardware manufacturer for further assistance.

Manufacturer

Model

Notes


Actiontec


MI424WR


Per Manufacturer representative 

- Hardware Rev E and Rev I support Legacy PSP 

and should be compatible.  Other hardware revisions 

may not compatible


ARRIS


DG1670A


No known fixes at this time


ARRIS


TG1682G


No known fixes at this time

ASUS

RT-AC1200

No known fixes at this time


Cisco


DPC3939


No known fixes at this time

Comcast Xfinity (Technicolor)

CGM4140COM

No known fixes at this time

iMicro

NT-IM2402

No known fixes at this time


Mikrotik


Routerboard RB2011U series


Download firmware version 6.42.6 or later to be compatible


Technicolor

DPC3941T  

No known fixes at this time.


TRENDnet


TEW-431BRP


No known fixes at this time


* No known incompatible routers with the ST25 series, 1F76U- 22 series, ST76 series, or the1F96U-42 series.

  


Check out this page for a more advanced router compatibility troubleshooting information.

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