Troubleshooting

Sensi Mobile App “Server Error”

1. Press OK and check to see if you can get to the Sensi website on your smart device.

• If you can access the site, check for “Normal” service status on the top of the “Support” page.
• If your service status reads “Temporary Issues,” please wait an hour and then check the “Support” page for a “Normal” status.

Your Sensi thermostat will continue to heat and cool your home during this time.

2. If you cannot access the site, check your smart phone or tablet Wi-Fi settings. Your cellular data service may be interrupted, off, or out of range.

• If the Wi-Fi connection is still unsuccessful, we recommend contacting your cellular or Internet service provider to reestablish service.