Connectivity

Wi-Fi Router Compatibility with Sensi Thermostat


Sensi thermostats use Wi-Fi routers to connect to the internet. Certain router models are not compatible with Sensi thermostats. Please see list below to find out if your router is compatible with your Sensi thermostat.

thermostats. Please see list below to find out if your router is compatible with your Sensi thermostat.

If you aren’t sure which model you have, check out this article first. It will help you find your Sensi model number and Wi-Fi radio information.


1F95U-42 series, ST75 series, NH-2WIFI, OH-2WIFI

Routers or Access Points listed here were found incompatible with exceptions noted at time of testing.  Newer firmware releases for listed hardware may resolve incompatibility.  Consult with the hardware manufacturer for further assistance.

Manufacturer

Model

Notes

Cisco

DPC3939No known fixes at this time

Cisco (Technicolor)

DPC3941 series

No known fixes at this time

Comcast Xfinity (Technicolor)

CGM4140COM

No known fixes at this time

1F87U-42 series, ST55 series, NH-AWIFI, OH-AWIFI

Routers or Access Points listed here were found incompatible with exceptions noted at time of testing.  Newer firmware releases for listed hardware may resolve incompatibility.  Consult with the hardware manufacturer for further assistance.

Manufacturer

Model

Notes

Cisco

DPC3939

No known fixes at this time

Cisco (Technicolor)

DPC3941 series

No known fixes at this time

Comcast Xfinity (Technicolor)

CGM4140COM

No known fixes at this time 

1F86U-42WF, UP500W

Routers or Access Points listed here were found incompatible with exceptions noted at time of testing.  Newer firmware releases for listed hardware may resolve incompatibility.  Consult with the hardware manufacturer for further assistance.

Manufacturer

Model

Notes

Actiontec

MI424WR

Per Manufacturer representative
- Hardware Rev E and Rev I support Legacy PSP and should be compatible. Other hardware revisions may not be compatible

ARRIS

DG1670A

No known fixes at this time

ARRIS

TG1682G

No known fixes at this time

Cisco

DPC3939

No known fixes at this time

Comcast Xfinity (Technicolor)

CGM4140COM

No known fixes at this time

D-Link

DAP-1525

No known fixes at this time

Mikrotik

Routerboard RB2011U series

Download firmware version 6.42.6 or later to be compatible

Technicolor

DPC3941T

No known fixes at this time

TRENDnet

TEW-431BRP

No known fixes at this time

1F86U-42WF, UP500W

Routers or Access Points listed here were found incompatible with exceptions noted at time of testing.  Newer firmware releases for listed hardware may resolve incompatibility.  Consult with the hardware manufacturer for further assistance.

Manufacturer

Model

Notes

Actiontec

MI424WR

Per Manufacturer representative
- Hardware Rev E and Rev I support Legacy PSP and should be compatible. Other hardware revisions may not be compatible.

ARRIS

DGI1607A

No known fixes at this time

ARRIS

TG1682G

No known fixes at this time

ASUS

RT-AC1200

No known fixes at this time

Cisco

DPC3939

No known fixes at this time

Comcast Xfinity (Technicolor)

CGM4140COM

No known fixes at this time

iMicro

NT-IM2402

No known fixes at this time

Mikrotik

Routerboard RB2011U series

Download firmware version 6.42.6 or later to be compatible

Technicolor

DPC3941T

No known fixes at this time

TRENDnet

TEW-431BRP

No known fixes at this time

*No known incompatible routers with the ST25 series, 1F76U-22 series, ST76 series, or the 1F96U-42 series.

Check out this page for a more advanced router compatibility troubleshooting information.

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